Frequently Asked Questions

Products and technology on areas such as Heating, Ventilation, Air Conditioning, Water Treatment etc. have become diversified and number of product types have increased. Thus, product selection is no longer a task a consumer can perform alone and requires a serious technical assistance.

Knowing the product means to learn its identity. Identity of a product is its trademark. Trademark of the product is located in the operating manual or on the label of the device.

Cast sectional boilers are delivered in parts and assembled on the site. Boilers with steel casing are factory-assembled and delivered in single piece. Boilers cannot be assembled by users and inexperienced people due to their technology, otherwise material damage could occur.

To ensure safe, efficient and long-lasting operation of products, it is crucial that regular maintenance processes are implemented in a planned and correct manner; in this context, daily, periodic and annual maintenance steps for products must be fully completed.

Safe, efficient and long-lasting operation of boilers depends on the correct implementation of installation, use and maintenance processes by experts; it is crucial that users only perform routine checks specified in the manual and comply with the maintenance services provided by the authorized service.

For applications with natural gas, specifications for boiler rooms that the boilers will be placed in and the flue and installation characteristics are regulated by TSE standards and gas board regulations. Similarly, for applications with liquid fuel, specifications for boiler rooms, flue, and installation are specified by TSE standards.