E-Commerce Guide

You can leave membership by clicking “Cancel my account” link under heading of “Personal Information” at “Profile” menu.

You can update your address information from heading of “My addresses” in “Profile” menu.

You can update your membership information from heading of “Personal Information” in “Profile” menu.

Enter your e-mail address which you have used when becoming a member at “Profile” entrance section at our web site and click on “I forgot my password” button. By following up steps explained in “Password renewal” mail that will be sent to your e-mail, determine a new password. You should not forget that your e-mail provider can mark this e-mail as spam or unimportant.

In order to become a member of our web site, click “Profile” link that is at the upper right corner. Click “Become a member” under the screen of “Enter/Become a member” that will come in front of you. By following the steps and filling in required areas completely, click on “Save” button. Following this stage an activation mail will be sent to your e-mail address you have entered. You should not forget that your e-mail provider can mark this e-mail as spam or unimportant. By clicking link in activation mail that is sent to your e-mail, confirm your membership. Following this process by clicking “Become a member/Make entrance” link that is at the upper right corner of our web site, you can enter with your e-mail address and your password.

For shopping you will make through our web site, you can make payment with your credit card.

For shopping you will make through our web site, you can make installments as per the type of credit card you are using. Options of installment are determined by bank to which credit card belongs. For this reason different installment options are offered for different credit cards.

for shopping you will make through our web site there are no options of payment at the door or by wire transfer.

You can add the product you would like to purchase to your basket by clicking “add to basket” button on the information page of product you wish to purchase. At this stage you can automatically see product in the basket, its quantity and price at the top right corner of our site. By clicking an empty area in the site you can continue shopping or you can reach to “my basket” page with “go to the basket” option. On the basket page with “Continue to shop” option you can add new or complementary products to your basket or you can pass to following stage with “Complete shopping” option. At this stage by becoming a member of our site or by filling in necessary information you can continue with shopping processes. In the coming screen enter address details where delivery will be made and enter invoice address if it is different and click “Next step” button. When payment screen comes enter your credit card information and complete your order. When order is completed, to e-mail address that is registered in system an automatic e-mail is sent confirming receival of order. Do not forget that your e-mail provider can mark this mail as spam or unimportant. If you don’t receive e-mail, you can confirm your order by calling our call center from number of 444 0 128.

In your orders you can add new products to your basket until you come to payment stage. After order is completed it is not possible to add new products to the same order. At this stage you can continue shopping by creating a new order. When you wish to cancel your order which has not been delivered yet, it is required for you to click the link where you can screen details of your order from the e-mail that is automatically sent to your e-mail address registered in system and it is required for you to go to order informations page over your profile. On this page by clicking order cancel button on relevant product, you can cancel your order. In order to cancel your order which you have placed without becoming a member of site, you can transmit your cancellation notification to our e-mail address of info@alarko-carrier.com.tr. In order to use right of withdrawal, it is required to make notification and it is necessary for original packaging of product not to be opened/damaged and for its assembly not to be done and for it not to be used. Besides product return should be realized in a complete and non-damaged way as including all documents and all accessories coming with it. It is required for notification about usage of right of withdrawal to be sent to Alarko Carrier as written before period for using right of withdrawal expires. Return notification is realized by getting the print of invoice that is sent to you in electronic environment and by filling in return section of invoice. A copy of sample that is filled in should be sent by e-mail to the address of Alarko Carrier Call Center being info@alarko-carrier.com.tr. Besides original of invoice the return section of which is filled in, should be sent to Alarko Carrier while cargo charges will belong to buyer. After your return request has reached to Alarko Carrier, an authorized service being assigned by Alarko Carrier is directed to your address. Authorized service controls whether product has been used or not and whether its packaging is disrupted or not and they receive the product with minutes report. Your order will be cancelled by PayU within the next 24 hours. Transfer of funds to the card owners' bank accounts may vary due to banks' varying procedures.

Orders can be placed from abroad on condition that delivery address is Turkey.

Air Conditioners: The air conditioner you will buy will be delivered to your address to be installed and commissioned by our authorised service. After your product's delivery, our authorised service will contact you for confirming installation date and time. Osur sales prices include installation labor and 5 m copper pipe. For installations more than 5 m, costs additional length of copper pipe and cable shall be covered by the buyer. Power supply line and fuse operations and other construction and decoration works shall be covered to our customers.

Combi boiler: The combi boiler you will buy will be delivered to your address. You may contact our call center (444 0 128) after your combi boiler is installed by authorised and licensed servicing personnel according to regulations, and your local Gas authority carries out the legislative duties. Our authorised service will carry out the commissioning after performing the necessary inspections.

You can place orders through our web site both by making membership entry and by filling in necessary information to complete the order. For how long can I keep products in my basket? Products which you add to your basket remain here fore 24 hours and after that period they are automatically erased from your basket.

Regarding this subject you can get support from our call center with number of 444 0 128.

You can change name of buyer before completing your order. After you complete your order, it is not possible for this change to be made.

At ordering stage you can define delivery address and invoicing address differently. If you are a member you can enter different invoice and delivery addresses from under the menu of “Profile/My addresses”.

No cargo charges are requested for shopping you will make through our web site. Cargo charges of our products are met by Alarko Carrier.

Prices of products offered for sale at our web site are determined as per sales policies of Alarko Carrier Sanayi ve Ticaret A.Ş.. Alarko Carrier reserves the right to change campaign starting and ending dates and terms. In such situations no payment is done to the customer.

If you are experiencing problems in reaching our web site due to occurrence of weak internet connections for various reasons or due to instant problems, we recommend you to first open a new page and to try to enter our alarko-carrier.com.tr page again or to update your browser. If problem continues, we recommend you to control your modem or your wireless net connection and to close and reopen it.

If you are faced with failures during ordering, first of all clean cookies from settings of your browser and try the process again. If problem still continues, realize the process from a different browser.

When your order is received, an automatic order confirmation e-mail is sent to your e-mail address. In this e-mail you can find details about your order, and -if you are a member- the link you will need to follow up your oder. You should keep in mind that your e-mail provider can mark this e-mail as spam or unimportant. If you don’t receive an order confirmation e-mail after you complete your order, you can confirm your order by calling Alarko Carrier call center 444 0 128. If you are a registered user in our web site, you can check your order status from the website www.alarko-carrier.com.tr profile/order information section. If you have completed your shopping without becoming a member, you can follow up your order status by e-mails that are sent during your order preparation stage, cargo stage and delivery stage. In your air-conditioner orders, when your order notification is accepted by our authorized service through the system, you will receive an SMS on your registered mobile phone. With this SMS you can view the contact details of the authorized service that will perform the product installation.

Orders you place through our web site are delivered to your address within 10 working days.

On official holidays as cargo company is not operating delivery of our products can not be made.

Deliveries are not made abroad for products purchased from our web site.

Among products in your orders which you place through our web site, air-conditioner, combi air-conditioner, accessory and complementary products are delivered to your address by Horoz Logistics. Regarding your air-conditioner orders, following receival of your order our authorized service that will be directed through system, will call you and get appointment for assembly work.

You can make changes in your delivery and invoice addresses before completing your order or unde the heading of “Profile/my addresses”. These changes can not be made after payment is made and after order is completed. To the users placing orders without becoming members, at address determining stage it is asked for delivery address of products. Before completing order by returning to this stage you can change current address. These changes can not be made after payment is done and order is completed.

Cargo method and timing can show variations depending on type of products. Air-conditioner, combi air-conditioner, accessories and complementary products are delivered to your address by Horoz Logistics company. When your products are prpeared for delivery, their relevant order status will be revised. Therefore, delivery of your products with same or different cargos can vary depending on content and timing of your order.

When your order is received, an automatic e-mail is sent to your e-mail address that is registered in system confirming that your order has been received. You can find details relating with your order and the link you will need to follow up your order if you are a member in this e-mail. When your order is prepared for cargo, e-mail confirming “Cargo is being distributed” is automatically sent through the system. There is a link in this e-mail with which you can follow up your cargo. When your order is delivered to your address, an e-mail is sent to you confirming that “It has been delivered”. Your order status is updated as “It is delivered”. Do not forget that your e-mail provider can mark this e-mail as unimportant or as spam. If you don’t receive an e-mail after you complete order, you can confirm your order by calling our call center from number of 444 0 128. If you are a user who is registered in our web site, you can learn status of your order from profile/order information part through address of www.alarko-carrier.com.tr. If you have completed your shopping without being a member of our site, you can follow up your order status from e-mails tha are sent during your order preparation stage, cargo stage and delivery stage. Regarding your air-conditioner orders as your order notification is undertaken by one of our authorized services, an SMS comes to your registered mobile phone. With this SMS you can screen information of authorized service that will deliver the product to you and realize its assembly processes.

Products you purchase from our web site are delivered to your address and to our authorized service within maximum 10 working days depending on features of your order.

When you wish to cancel your order which has not been delivered yet, it is required for you to click the link where you can screen details of your order from the e-mail that is automatically sent to your e-mail address registered in system and it is required for you to go to order informations page over your profile. On this page by clicking order cancel button on relevant product, you can cancel your order. Order canceling button is not shown next to the product that is canceled. When you press order canceling button, information as “Your order canceling request is received. We will revert at the soonest time regarding the subject.” will be shown on the site. Afterwards e-mail is sent through system confirming that order canceling request has been received. In order to cancel your order which you have placed without becoming a member of site, you can transmit your cancellation notification to our e-mail address of info@alarko-carrier.com.tr. Your order will be cancelled within the next 24 hours. Transfer of funds to the card owners' bank accounts may vary due to banks' varying procedures. When you wish to cancel your order which has not been delivered yet, it is required for you to click the link where you can screen details of your order from the e-mail that is automatically sent to your e-mail address registered in system and it is required for you to go to order informations page over your profile. On this page by clicking order cancel button on relevant product, you can cancel your order. In order to cancel your order which you have placed without becoming a member of site, you can transmit your cancellation notification to our e-mail address of info@alarko-carrier.com.tr. In order to use right of withdrawal, it is required to make notification and it is necessary for original packaging of product not to be opened/damaged and for its assembly not to be done and for it not to be used. Besides product return should be realized in a complete and non-damaged way as including all documents and all accessories coming with it. It is required for notification about usage of right of withdrawal to be sent to Alarko Carrier as written before period for using right of withdrawal expires. Return notification is realized by getting the print of invoice that is sent to you in electronic environment and by filling in return section of invoice. A copy of sample that is filled in should be sent by e-mail to the address of Alarko Carrier Call Center being info@alarko-carrier.com.tr. Besides original of invoice the return section of which is filled in, should be sent to Alarko Carrier while cargo charges will belong to buyer. After your return request has reached to Alarko Carrier, an authorized service being assigned by Alarko Carrier is directed to your address. Authorized service controls whether product has been used or not and whether its packaging is disrupted or not and they receive the product with minutes report. Your order will be cancelled within the next 24 hours. Transfer of funds to the card owners' bank accounts may vary due to banks' varying procedures.

Canceled orders can not be activated again or no new transactions for them can be made. In order to repeat your order being canceled, you can create a new order by adding the same products to your basket. When will repayment of product I have returned be made? Your order will be cancelled by PayU within the next 24 hours. Transfer of funds to the card owners' bank accounts may vary due to banks' varying procedures.

No changes are made for shopping you have made through our web site. Within 14 working days following product delivery, you can cancel the product from Order Information page or by sending e-mail to the address of info@alarko-carrier.com.tr. You can return the product by using your right of withdrawal and you can create a separate order for another product you wish to purchase.

İlgili Tüketici Hakları yönetmeliği gereği, Tüketici, on dört gün içinde herhangi bir gerekçe göstermeksizin ve cezai şart ödemeksizin sözleşmeden cayma hakkına sahiptir. Siparişinizi iade etmek istediğinizde, sisteme kayıtlı olan e-posta adresinize otomatik olarak gönderilen e-postada yer alan siparişiniz ile ilgili detayları görüntüleyebileceğiniz linke tıklamanız ve Sipariş Bilgileri sayfasına gitmeniz gerekmektedir. Bu sayfada Sipariş İade butonuna tıklamanız gerekmektedir. Siteye üye olmadan gerçekleştirdiğiniz siparişinizi iade etmek için info@alarko-carrier.com.tr adresine e-posta göndererek iade bildiriminizi iletebilirsiniz. Cayma hakkının kullanılabilmesi için, bildirimde bulunulması ve ürünün orijinal ambalajının açılmamış/bozulmamış, montajının yapılmamış ve kullanılmamış olması şarttır. Ayrıca iade, ürünün içinden çıkan tüm doküman ve aksesuarları ile birlikte eksiksiz ve hasarsız olarak yapılmalıdır. Cayma hakkının kullanıldığına dair bildirim, cayma hakkı süresi dolmadan, yazılı olarak Alarko Carrier’a gönderilmelidir. İade bildirimi, elektronik ortamda tarafınıza gönderilen faturanın çıktısı alınarak ve faturanın iade bölümü doldurularak gerçekleştirilir. Doldurulmuş örneğin bir kopyası, Alarko Carrier Çağrı Merkezi info@alarko-carrier.com.tr adresine e-posta ile gönderilir. Ayrıca iade bölümü doldurulmuş faturanın orijinali, kargo bedeli alıcıya ait olmak üzere, Alarko Carrier’a Muhasebe departmanının dikkatine gönderilmelidir (Alarko Carrier San. Ve Tic. A.Ş. GOSB – Gebze Organize Sanayi Bölgesi, Şahabettin Bilgisu Cad. 41480 Gebze / Kocaeli). İade talebiniz Alarko Carrier’a ulaştıktan sonra, Alarko Carrier tarafından görevlendirilen bir yetkili servis, adresinize yönlendirilir. Yetkili servis ürünün kullanılıp kullanılmadığı, ambalajının bozulup bozulmadığını kontrol ederek, ürünü bir tutanak ile teslim alır. Siparişinizin geri ödeme talebi, en fazla 24 saat içerisinde işleme alınacaktır. İade edilen tutarın kart sahibinin hesabına yansıması bankalara göre değişebilmektedir.

Amount of products you have canceled are repaid to your credit card after your right of withdrawal has been approved.

By contacting our call center from number of 444 0 128 you can learn your invoice details.

No cargo charges are requested for shopping and returns you will make through our web site. Cargo charges of our products are met by Alarko Carrier.

As per relevant consumer rights, you have the right to withdraw from contract within fourteen days following product delivery without showing any reasoning and without paying for any penalty terms.

As per distant sales regulation Alarko Carrier is liable to repay all amounts within period of 14 days following receival of notification that consumer is exercising their right of withdrawal on condition that return conditions have been met. No processes can be realized for return requests exceeding period of 14 days.

E-mail will be sent to your e-mail address that is registered in the system about the status of your return application.