ALARKO CARRIER defines its benefits in after sales services as follows:
Equipment sales is not an end point in customer relations; it is essentially a start based on a long-term mutual trust and unconditional customer satisfaction.
Our approach to maintenance services is not just to perform the general cleaning of the equipment as defined with the term "visual maintenance", it is resolving of possible problems during maintenance with the "predictive maintenance" approach. Thus, faults with high costs and production/comfort losses may be prevented.
Maintenance and repair services are performed by our specialized and certified authorized services within Alarko Carrier. Our about 300 services throughout each region of Turkey provide their services as being committed to the procedures established with the principle of "Quality in Both Production and Service".
Our regional service managers perform audits in our services within their area of responsibility at least once a year. Audits are performed visually, functionally, financially and on the organization of the service. Any failure detected in the audits are requested to be resolved and this is followed up afterwards. Moreover, a customer satisfaction survey is performed regularly every month with our Customer Contact Line (444 0 128) and our services are scored as per the results of this survey.
Alarko Carrier services receive about 15,000 to 20,000 man x hours training in average each year. Besides the formal trainings given in our Istanbul, Ankara and Izmir training centers and in provinces determined as per the demand, online training and certification programs are also organized through Alarko Academy.
We continue our efforts to ensure that our customers receive the service that would resolve their problems in the shortest possible time and correctly.